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Investment from Luxembourg for 'customer experience'

Luxembourg-based Majorel Group bought 80 percent of the Turkish company Mayen.

Investment from Luxembourg for 'customer experience'

According to Majorel's statement, Majorel Group Luxembourg S.A., headquartered in Luxembourg and listed on the stock exchange, has a global footprint of more than 66,800 team members in 31 countries on five continents, and a global footprint from east to west in 60 languages.

Majorel Group, which has expertise in end-to-end CX solutions and services by strengthening the customer experience with technology; offers digital consumer interaction, customer experience consultancy and innovative digital solutions services specific to different industries.

After the acquisition, Mayen will be affiliated with Majorel's Germany and Eastern Europe region and will continue on its way as "Majorel Turkey". Mayen Turkey CEO Soner Cesur will continue in his current position, and will take on an additional responsibility as a member of the board of directors of Germany and Eastern Europe, to which Majorel Turkey will be affiliated, in the new term.

Thomas Mackenbrock, Majorel Group CEO, commented, "We are delighted to welcome more than 3,500 Mayen team members into the Majorel family. This acquisition further strengthens our already leading position in EMEA, particularly with regard to near shore services. It also enables us to offer extended services to our international clients, particularly in the global internet sector, through the deep customer experience expertise of the Mayen team.” used the phrases.

Soner Cesur, CEO of Mayen Turkey, also commented on the acquisition:

“Joining the Majorel family brings together all the benefits of being part of one of the world's leading providers of CX solutions, having access to even more expertise, resources and opportunities, connecting with people-oriented cultures. It's a lot for all of us to be a part of the Majorel story. I'm excited. This merger means expanded and different responsibilities for all employees in the Turkish organization."

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